Refunds, Returns & Exchanges Policy
Refunds are available within 7 days of purchase.
Exchanges are available within 15 days of purchase.
We are happy to exchange all products in original sale condition that do not fit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Only regular priced items will be refunded.
Returns or exchanges of online purchases may be made in person or by post. Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase) and with docket/receipt of sale.
Postal return address will be communicated in the email
Refund Notifications
If you have requested a refund for your online order, we will notify you via email once your refund has been processed.
Exchange
If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order needs to be returned first, and a new order containing the exchanged item will then be processed. Any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed.
As Attitude Wear is not liable for the loss of an item being returned we recommend that you return items using registered or tracked mail.
Return Postage
If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges.
No Refund or Exchange on Custom Orders
Please choose carefully as there will be no refund or exchange on made to order, custom made and/or customer special items.
Contact Customer Service
Call – 03 9081 5777 Monday-Friday 9.00am – 4.00pm
Email – info@attitudewear.com.au